FAQ
How do I make a reservation?
Reservations can be made by completing our booking form online. Inquiries can be made via the website, email or directly via telephone.
What is the maximum occupancy allowed in the homes?
The Palm View Estate is licensed to hold no more that 16 (+ 1 infant under the age of 2). The Lake View Estate is licensed to hold no more than 18 (+ 2 infants under the age of 2).
Only those listed on the rental contract are permitted to stay in the home. This will be verified by the management company who live on the same street.
How much deposit is required to hold a booking?
We require a 25% deposit due at time of booking in order to block out and hold your requested dates.
When is the remaining balance of funds due?
All remaining funds are due 60 days prior to your holiday start date. Failure to pay for the balance by that date will result in cancellation of the contract and loss of your deposit. It is the guest’s responsibility to remit payment on time.
What forms of payment are permitted?
Initial payments (25% or full balance if booking is less than 60 days away) by credit card only. Final balance can be made by check. If by card, then a 2.75% fee will be added. Cards accepted are by Mastercard and Visa.
What is the cancellation policy?
Cancellations made prior to 90 days before your booking start date will receive a full refund of the booking deposit only if the owner is successful in re-booking your dates to another client for the same rate plus a $150 administration fee. If rate is higher or lower then the difference will be applied. Cancellations between 60-90 days prior to arrival date will forfeit the full 25% deposit. Cancellations less than 60 days prior to your arrival date will forfeit the full payment. Any other cancellation agreements are at the full discretion of the owners.
What is the minimum night stay required?
A minimum stay of 4 nights is required and additional cleaning charges may apply for rentals of less than 7 days.
What day of the week can our booking start on?
Bookings are preferred to start and end on a Saturday.
Are pets allowed in the property?
No pets of any size are permitted. There are NO exceptions.
Can I get a discount if I don’t need all of this equipment?
The house was designed to offer something for everyone. There are features that are meant to appeal to everyone ranging from an elderly relative to a teenager to a baby. We do not charge extra for any of the features in our home. Similarly, we can not offer discounts for specific features that are not needed or used.
When will I get my security deposit back?
We do not take a damage security deposit but rather place a $750 hold on your credit card on file that will be released once we get the all clear from our management company, usually with 48 hours of your departure.